What Software Does Starbucks Use?

Starbucks is one of the largest coffee shop chains in the world. With over 30,000 stores in more than 80 countries, the company relies on a variety of software to manage its operations. In this article, we’ll take a look at the software that Starbucks uses to run its business.

Point of Sale (POS) Software

At the heart of Starbucks’ operations is its Point of Sale (POS) software. This software allows employees to take orders and process payments quickly and efficiently. The POS system is designed to be easy to use, allowing new employees to be trained quickly and reducing the likelihood of errors.

Starbucks uses a custom-built POS system that is specifically tailored to the needs of the company. The system is designed to handle the high volume of transactions that Starbucks processes each day, and it is constantly being updated to improve efficiency and performance.

Mobile Ordering App

Starbucks has also invested heavily in its mobile ordering app. The app allows customers to order and pay for their drinks and food ahead of time, saving them time and reducing wait times in stores.

The mobile ordering app is integrated with Starbucks’ POS system, allowing orders to be processed quickly and efficiently. Customers can also use the app to track their rewards and earn points towards free drinks and food.

Inventory Management Software

To manage its inventory, Starbucks uses a software system called Par Inventory. This system allows the company to track the inventory levels of each store in real-time, ensuring that each store has the supplies it needs to meet customer demand.

Par Inventory also helps Starbucks reduce waste by tracking the expiration dates of perishable items like food and milk. By tracking inventory levels and expiration dates, Starbucks can reduce waste and save money on inventory costs.

Customer Relationship Management (CRM) Software

Starbucks also uses a customer relationship management (CRM) software system called Salesforce. This system allows the company to track customer interactions and preferences, and to develop targeted marketing campaigns.

With Salesforce, Starbucks can track customer purchases and offer personalized promotions and deals. The system also allows the company to track customer feedback and respond to customer complaints and concerns.

Employee Scheduling Software To manage employee schedules, Starbucks uses a software system called Teamworks. This system allows managers to schedule shifts and communicate with employees in real-time.

Teamworks also allows employees to swap shifts and request time off, making it easier for managers to manage schedules and ensure that each store is fully staffed.

Business Intelligence Software

Finally, Starbucks uses a business intelligence software system called Tableau. This system allows the company to analyze data from a variety of sources, including sales data, customer data, and social media data.

With Tableau, Starbucks can identify trends and patterns in customer behavior, allowing the company to develop targeted marketing campaigns and improve customer service.

Conclusion

Starbucks uses a variety of software systems to manage its operations. From its custom-built POS system to its mobile ordering app, inventory management software, and customer relationship management system, Starbucks relies on technology to keep its business running smoothly. By investing in the latest software systems, Starbucks can improve efficiency, reduce waste, and provide the best possible experience for its customers.